Tag Archive for: voip

VoIP 101 part two

Welcome back to the second part of our VoIP 101 series. If you missed the first post or want to review it again, you can read VoIP 101 part one here.


If disaster hits, your business can go on uninterrupted. Even if the Internet or power is down at your office or if there’s inclement weather and you can’t make it to the office, we can quickly forward all of your business calls to your cell phone so that you don’t lose any business, even during an emergency.

Because we have servers in multiple locations with multiple Internet providers at each site, your PBX will be stay online in case of a local Internet outage as well.



If you’re switching from analog phone service to VoIP or even VoIP service to another VoIP provider, you don’t have to worry about losing your current phone numbers. We can port most numbers from your current carrier to our service so that you can keep the phone numbers for your business that your customers know.

Additionally, if you need to acquire more numbers–local, national, or tollfree–we have a wide selection of DIDs that we can easily add to your PBX.


Faxing over VoIP allows you to receive your faxes as PDF attachments to your email address. You can use this as your primary fax line, or as an additional faxing solution to your traditional fax machine.

Voicemail to email

With VoIP, you can receive emails with an audio file of your voicemails that you can play from any device that gets your emails. There’s also an option to receive your voicemails only on your email so that you don’t get voicemail notifications on your desk phone or have to delete voicemails from your desk phone.


VoIP 101 part one

The short definition of voice over IP (VoIP) telephone service is that it uses the Internet to send and receive phone calls. Prior to VoIP, calls could only be sent and received via a traditional, analog copper line.


Like most of our daily activities, it was only a matter of time before our phone service could rely on the Internet. Think of what you already do on the Internet that you used to do manually: balancing your checkbook, booking a vacation, paying bills, or using a map to figure out a route.

Think of how even things that began on the Internet or the computer, like email, instant messaging, and word processing, have changed. Now, we get emails instantly on our phones; with apps like Facebook Messenger, I can carry on a conversation seamlessly on my computer or my phone and watch messages instantly appear on both devices; and I’ve been writing this post in a Google doc where it’s instantly saved and accessible from anywhere.

And at this point, it only makes technological and financial sense to use VoIP phone service; VoIP is reliable, secure, and can often save businesses approximately 20% on their monthly phone expenses. Even though businesses and individuals have been using VoIP for years now, there’s still some uncertainty about what VoIP is, so we’ve written this post as an introduction to the world of VoIP technology.

The first part of this VoIP primer will cover working from anywhere, call routing, system maintenance, and pricing; the second post will cover emergencies, porting, faxing, and voicemail and email integration.

Work from anywhere

Remember when your company’s PBX resided on the wall on the office? With a hosted VoIP PBX, that’s all gone; your PBX exists on the Internet, in one of our secure servers. From there, your calls can be routed to your desk phone, cell phone, soft phone, or any combination of these at the same time or staggered. Just like you can access your email from anywhere with an Internet connection, so too can you receive phone calls anywhere in the world with VoIP technology.


Call routing

Hosted PBXs have all the features–and more–you expect from a traditional PBX. With features like easily configurable auto-attendant and ring groups, you can easily direct your calls to the correct department and save your customers from being transferred from department to department.

These ring preferences can be easily and quickly configured online, much like the phone system itself. Forwarding calls to someone’s cell phone in case of an emergency, adding a new extension, or modifying ring groups is all done online.

Scaling is also easily done with a hosted PBX. If your business needs more extensions or lines during your busy time of the year, we can easily add the extensions or lines and then remove them when you no longer need them. And if your business is growing and adding new employees, we can also easily add extensions or lines for them.

System maintenance

Just as all system programming is done online, all maintenance is also performed remotely, meaning you no longer have to wait for a technician to arrive at your business. Adding features or modifying your PBX is also easily done remotely by one of our technicians.

We’re also working on a client-side management website so that you can make quick modifications to your PBX, like making a test call, blacklisting a number, changing your caller ID on your extension, forwarding your calls, and pulling a call detail record (CDR).



Whereas most hosted PBX providers want to charge you for each individual phone you have sitting in your office, our pricing model is based on the number of lines and simultaneous calls, through SIP trunks, that you need. With this model, you also get unlimited local and long distance calling in the 48 contiguous states and Canada. This way, you’re only paying for what you need! Don’t know how many lines your company needs? We’ll do a free audit of your current phone system so that you know exactly what you need.



Check back next week for part two of our VoIP 101 posts!



Bridge Communications is excited to expand our online presence to include a blog, as well as social media. Over the coming weeks, we’ll be using both this blog and social media to stay in constant contact with our customers. You can now follow us on Twitter and like us on Facebook, and we’ll be creating profiles on other social networks in the coming weeks as well.

We’ll be updating this blog a couple of times every couple of weeks with information about our services and products, especially our hosted PBX service, VoIPCloudPBX; tips and tricks for using our hosted PBX service; and general interest items related to our services and products.